No Hassle Return Policy

acsas truck parts understands that  item is wrong, so we have put together the best return policy in the market. 

• All products (other than special orders) are returnable for any reason - within 30 days of the delivery date
• A credit will be issued within 3-5 days from the date you send the part back (using our provided return shipping label)
• A return can be initiated directly from our website or by emailing acsastruckparts@gmail.com – your choice

How do I initiate a return to acsastruckparts?

All returns must be assigned a Returned Goods Authorization  in advance - obtained by emailing acsastruckparts@gmail.com. You will receive an Label, along with a prepaid shipping label and instructions - to speed the return. Simply affix the return label to the package and drop it at the specified carrier – we will handle the rest!

What is a Return Authorization number?

A Return Goods Authorization is a number assigned specifically to your return and is used for internal tracking purposes. At acsastruckparts.

How do you calculate my credit?

acsastruckparts will issue a credit for the full price of the part purchased, less:

1. The original outbound freight charge cost incurred by acsastruckparts (if acsastruckparts paid the freight on the initial order)
2. The cost of the prepaid return label that we send to you
3. A 30% restocking fee

Note: Customer paid freight / handling charges are not refundable

What if the error was made by acsastruckparts (e.g. wrong part delivered etc.)?

If the error was made by acsastruckparts or our supplier / partner, we will credit the full amount of the order (part price + Tax + any freight / Handling) paid by you. We will also provide the prepaid return label free of charge.

Are there limitations on items that can be returned?

Special order items are non-returnable, but all other items may be returned within 30 days of the customer receiving their part. All sales are final after 30 days. The product must be new, in salable condition and in the original packaging. Parts cannot be returned if the part was installed or modified. Unacceptable returns will be sent back to the customer on request at the customer's expense.

How soon can I expect my refund for my returned part?

Your refund will be issued within 3 to 5 business days of the date that you ship the return if you utilize the return label we provide – the fastest credits in the industry! Once issued, a refund can take 48-72 business hours to reflect on your statement, depending on your bank. We will notify you via e-mail of your refund once processed. Your credit will be issued against the original purchase method (e.g. credit card, PayPal account, etc.) which was provided to us at the time you placed the order.

Can International orders be returned?

Yes, international orders may be returned. All return shipping fees are the responsibility of the customer, and all international orders must be received within 30 days of the customer receiving the package.

If you made a payment via international wire transfer or ACH, please be aware of the following refund policy:

• Currency and Exchange Rate: All transactions are conducted in US Dollars (USD). Therefore, any refunds will be processed exclusively in United States Dollars (USD).
• Exchange Rate Fluctuations: Please note that we are not liable for any fluctuations in the exchange rate that may occur between the time of your purchase and the time of your refund. The exchange rate applied during the refund process will be determined by our payment processing partners and may differ from the rate at the time of purchase.

What if my return is extra large – such as a pallet of product?

For large returns, please contact the acsastruckparts call center at (520)910-1978